Town of Brazeau Accessibility Policies
The Town of Brazeau is committed to ensuring accessibility of members of the community with disabilities. All pages on the Town of Brazeau website will conform to the W3C WAI’s Web Content Accessibility Guidelines (WCAG) 2.0, Level A conformance, or updated equivalents of these guidelines.
The town board is directed to establish procedures whereby members of the public may present a complaint regarding a violation of the Americans with Disabilities Act (ADA), Section 504 and Title II related to the accessibility of any official District web presence which is developed by, maintained by, or offered through the town or third party vendors and open sources.
Website Accessibility
With regard to the Town of Brazeau website and any Town of Brazeau web presence which is developed by, maintained by, or offered through third party vendors and open sources, the Town of Brazeau is committed to compliance with the provisions of the Americans with Disabilities Act (ADA), Section 504 and Title II so that members of the public with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as those without disabilities, with substantially equivalent ease of use; and that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any Town of Brazeau programs, services, and activities delivered online.
All existing web content produced by the Town of Brazeau, and new, updated and existing web content provided by third-party developers, will conform to Web Content Accessibility Guidelines (WCAG) 2.0, Level A conformance, or updated equivalents. This Regulation applies to all new, updated, and existing web pages, as well as all web content produced or updated by the Town of Brazeau or provided by third-party developers.
The [designated responsible personnel or 3rd party] will be responsible for reviewing and evaluating new material that is published by Town of Brazeau and uploaded to the website for accessibility on a periodic basis. The Town of Brazeau, will be responsible for reviewing all areas of the Town of Brazeau website and evaluating its accessibility on a periodic basis. Any non-conforming webpages will be corrected in a timely manner.
Website Accessibility Concerns, Complaints and Grievances
A member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official Town of Brazeau web presence. The initial complaint or grievance should be made using Website Contact Form, however, a verbal complaint or grievance may be made.
Whether or not a formal complaint or grievance is made, once the Town of Brazeau has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.
Complaints should be submitted in writing, via email, or by completing the website complaint form. To file a complaint or grievance regarding the inaccessibility of the Town of Brazeau public website content, the Complainant should submit a description of the problem, including:
• Name
• Address
• Date of the Complaint
• Description of the problem encountered
• Web address or location of the problem page
• Solution desired
• Contact information in case more details are needed (email and phone number)
The complaint or grievance will be investigated by the Town of Brazeau or another person designated by the Town of Brazeau. The member of the public shall be contacted no later than ten (10) working days following the date the website accessibility compliance coordinator receives the information. The procedures to be followed are:
• An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the time line may only be approved by the Town of Brazeau.
• The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.
• The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.
• A record of each complaint and grievance made. The record shall include a copy of the complaint or grievance filed, report of findings from the investigation, and the disposition of the matter.
